Shipping Policy

All Her Soul Intention products are formulated and hand-crafted by Rachel, and are all made fresh to order. Once you place your order, Rachel will make each of your products, especially for you. Fresh products, made with fresh ingredients, will provide your skin with the highest amount of nutrients and the best results. Because of this, please allow 2-5 business days for production time before your products ship. During times of high volume orders, such as sales and promotions, we may take longer to fill orders, and kindly ask for your patience.

Once your order is complete and ready for shipment, you will receive an email letting you know that your order is complete.

All orders are shipped with a tracking number through Canada Post. Once your shipping label is created, you will receive your tracking number via email via Canada Post. Delivery within Canada typically takes 1-5 business days. Delivery to the U.S. typically takes 5-8 business days, unless any unforeseen or unexpected delays are caused due to customs. Delays rarely occur, but do tend to be more common during the month of December, due to a higher volume in global-wide shipping.

Once your order leaves our studio, shipping delays are completely out of our control. If your order is delayed and you’re worried about it, please send us an email at hello@hersoulintention.com with your tracking number.

Please note that Her Soul Intention is not responsible for any customs, fees or taxes that your State may require upon delivery.

Return Policy

Because of the nature of our products, returns are not offered on opened products.

If you receive your order and any of the products are damaged, please take a photo immediately and send it along with a detailed email to hello@hersoulintention.com. Refunds will only be issued for damaged products within 7 days of your orders delivery date.